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Privacy Policy

At NDKUS, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.

Last Updated: November 27, 2024

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Welcome to NDKUS Underwear ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with our services. Please read this policy carefully.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with this policy, please discontinue use of our services.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Personal Information You Provide

When you use our services, you may provide:

  • Account Information: Name, email address, password, phone number
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
  • Shipping Information: Delivery addresses, recipient names
  • Profile Information: Size preferences, shopping preferences, product reviews
  • Communication Data: Information you provide when contacting customer service or participating in surveys

1.2 Information Automatically Collected

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages viewed, time spent on pages, links clicked, search queries
  • Location Data: Approximate location based on IP address
  • Cookies & Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

1.3 Information from Third Parties

We may receive information about you from third-party services, social media platforms (if you connect your account), analytics providers, and fraud prevention services.

2. How We Use Your Information

We use the information we collect for various purposes:

2.1 To Provide Our Services

  • Process and fulfill your orders
  • Manage your account and provide customer support
  • Send order confirmations, shipping updates, and delivery notifications
  • Process returns, exchanges, and refunds

2.2 To Improve and Personalize Your Experience

  • Recommend products based on your preferences and browsing history
  • Customize website content and product offerings
  • Analyze usage patterns to improve our website and services
  • Remember your preferences and settings

2.3 For Marketing and Communication

  • Send promotional emails about new products, sales, and special offers (with your consent)
  • Display targeted advertisements on our website and third-party platforms
  • Conduct surveys and gather feedback
  • Send newsletters and company updates

2.4 For Legal and Security Purposes

  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations and respond to legal requests
  • Enforce our terms of service and policies
  • Protect the rights, property, and safety of NDKUS, our users, and the public

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

  • Payment processors (Stripe, PayPal)
  • Shipping and logistics companies
  • Email service providers
  • Analytics and data analysis services
  • Customer service platforms
  • Cloud storage and hosting providers

3.2 Business Transfers

If NDKUS is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights or the safety of others.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit permission to do so.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

4.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality (e.g., shopping cart, authentication)
  • Performance Cookies: Help us understand how visitors use our website
  • Functionality Cookies: Remember your preferences and personalize your experience
  • Advertising Cookies: Deliver relevant advertisements and measure campaign effectiveness

4.2 Managing Cookies

Most browsers allow you to control cookies through settings. However, disabling cookies may limit your ability to use certain features of our website. You can also opt-out of targeted advertising through industry opt-out tools.

5. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any promotional email
  • Data Portability: Request your data in a portable format
  • Object: Object to processing of your personal information for certain purposes
  • Withdraw Consent: Withdraw consent for processing where we rely on consent as legal basis

To exercise these rights, please contact us at [email protected] or through our contact page.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL/TLS encryption for data transmission
  • Secure payment processing through PCI-DSS compliant providers
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

8. Children's Privacy

Our services are not directed to children under 13 (or under 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

UAB "Everna"

Company code: 303436408

Vilkpėdės g. 15

Vilnius, LT-03151

Lithuania

Email: [email protected]

Additional Information for EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including:

  • Right to lodge a complaint with your local data protection authority
  • Right to restrict processing of your personal data
  • Enhanced rights regarding automated decision-making and profiling

Our legal basis for processing your personal information includes: performance of a contract, compliance with legal obligations, legitimate interests, and your consent where applicable.

Additional Information for California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information held by businesses
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, please contact us at [email protected].

Questions About Your Privacy?

Our team is here to help answer any questions about how we handle your data.

Contact Privacy Team