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We want you to love your NDKUS products. If you're not completely satisfied, we're here to help.
Return within 30 days of delivery
Easy return process for all orders
Refund within 5-7 business days
💚 Easy Returns: 30-day return policy
Hygiene Notice: For health and hygiene reasons, underwear must be returned in its original, unopened packaging with all hygiene seals intact. Opened packages cannot be accepted.
Log in to your account and visit My Orders. Select the order and click "Return Items" to initiate the process.
Choose which items you'd like to return and select a reason from the dropdown menu. This helps us improve our products and services.
Download and print your prepaid return shipping label. If you can't print, contact customer service and we'll mail you a label.
Place items in their original packaging if possible. Include the packing slip. Seal the package securely with the return label attached.
Drop off your package at any authorized shipping location. Keep your receipt until you receive confirmation that your return has been processed.
Need a different size or color? We make exchanges easy!
⚡ Fast Exchange: To ensure you receive your exchange quickly, we'll ship your new item as soon as you request an exchange. You have 30 days to return the original item.
Free exchange for items of equal value. No additional charges.
Price difference will be charged or refunded to your original payment method.
Refunds are processed once we receive and inspect your return.
| Payment Method | Refund Timeline | Processing Time |
|---|---|---|
| Credit/Debit Card | 5-7 business days | After return received |
| PayPal | 3-5 business days | After return received |
| Gift Card | 1-2 business days | After return received |
| Store Credit | Immediate | After return received |
Note: Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item). Refunds are issued to the original payment method.
International customers can return items within 30 days of delivery.
International returns may take 3-4 weeks to process due to customs clearance and shipping times.
You have 30 days from the delivery date to initiate a return. Returns received after 30 days may not be accepted.
Items marked as "Final Sale" cannot be returned or exchanged. Regular sale items can be returned within 30 days if they meet our return conditions.
If you receive a defective item, please contact us immediately at [email protected] with photos. We'll send a replacement at no charge or issue a full refund including original shipping costs.
Yes, items purchased with a gift card can be returned. The refund will be issued as store credit or back to the original gift card.
Use the tracking number on your return label to track your package. Once we receive your return, you'll get an email confirmation within 2 business days.
If you ordered online, we can look up your order using your email address. For in-store purchases without a receipt, we may offer store credit at the current selling price.
We apologize for any mix-ups! Contact us immediately and we'll send the correct item via express shipping at no charge. You can return the wrong item using a prepaid label.
Our customer service team is here to help with any questions about returns or exchanges.